Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be refunded.
Delivery
10.1 Our delivery charges are set out on all checkout pages in our website. Various couriers are used depending on your location.
10.2 You will be required to pay for delivery and it might not be possible for us to deliver to some locations.
10.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods within 1-2 working day (if ordered before 2:00pm) and special orders within 21 days but delivery times are not guaranteed. Special orders will clearly state delivery times on the product page. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Returns
If an item is supplied correctly but not required or ordered wrongly then you must notify us by telephone within 1 working day of delivery. After this time we will be unable to accept return of this item so please check all items upon delivery to ensure that they are correct and fit for the purpose you purchased them for. You must inform us of any issue with the cover ( fitment or damge etc ) within 14 days of delivery. After this time you will be deemed as accepting the cover and no claim can be made after this time if there is an issue. All returns must be authorised before sending back. An address and return number will be supplied once the return has been accepted. All items supplied are return to base so if it has to be returned for any reason at all it is your responsibility to get it back to us at your own cost. If a cover is returned back to us without a valid reason and Authorised return number then we WILL apply a 10% handling charge which will be deducted from any refund amount owed to you. The same applies to any cover that was refused at the time of delivery due to any reason. Once the refused cover arrives back at the warehouse then we will process a refund back to you minus the original postage cost and a 10% handling charge. This WILL apply to all refused deliveries.
