This site is owned and operated byCarscovers Ltd. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at mail@carscovers.co.uk or 01262 671962.
The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to CarsCovers. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Availability
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (from the details you have submitted when ordering). You will have the option either to wait until the item is available from stock or to cancel your order.
Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
Price
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
Payment terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be refunded.
Delivery
10.1 Our delivery charges are set out on all checkout pages in our website. Various couriers are used depending on your location.
10.2 You will be required to pay for delivery and it might not be possible for us to deliver to some locations.
10.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods within 1-2 working day (if ordered before 2:00pm) and special orders within 21 days but delivery times are not guaranteed. Special orders will clearly state delivery times on the product page. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Overseas Postage
As we are a UK based company any covers that are sent outside of the UK are now subject to Import duties. These are payable by you to the Customs officials in your country. These must be paid to Customs before the cover can be delivered to you so please make sure you are ready for when they contact you for payment. The money you pay is between you and them and is calculated at Customs your end and is nothing to do with us. If you return a cover after paying the Duties then you will need to claim the Duties back form the official body you paid it to initially. We are not responsible for refunding the Duties under any circumstances. If a cover is not delivered and returned back to us due to the Duties not being paid then we will issue a refund minus the original postage cost plus all fees incurred from the courier in returning the cover back to us in the UK. There are no exceptions to this.
Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.
Damages
All damaged items must be reported to us within 14 working days of delivery to ensure a claim can be made. To report a damaged item please call 01262 671962 , DO NOT EMAIL TO TELL US ABOUT A DAMAGED ITEM. After 14 working days have passed we can not claim for the damaged item on your behalf so please ensure you check the items when you sign for delivery.
Fitment of car cover
When your cover arrives it should be tried on the car as soon as possible. If there are any fitment issues then you need to take some photos showing the problem and then notify us of the issue within 48 hours. The cover needs to be removed, repacked and not used in this circumstance. If a cover is left fitted to a car then it is deemed as acceptable so cannot be returned or exchanged after it has been used. Please ensure you are happy with everything before using the cover.
Returns
If an item is supplied correctly but not required or ordered wrongly then you must notify us by telephone within 1 working day of delivery. After this time we will be unable to accept return of this item so please check all items upon delivery to ensure that they are correct and fit for the purpose you purchased them for. You must inform us of any issue with the cover ( fitment or damge etc ) within 14 days of delivery. After this time you will be deemed as accepting the cover and no claim can be made after this time if there is an issue. All returns must be authorised before sending back. An address and return number will be supplied once the return has been accepted. All items supplied are return to base so if it has to be returned for any reason at all it is your responsibility to get it back to us at your own cost. If a cover is returned back to us without a valid reason and Authorised return number then we WILL apply a 10% handling charge which will be deducted from any refund amount owed to you. The same applies to any cover that was refused at the time of delivery due to any reason. Once the refused cover arrives back at the warehouse then we will process a refund back to you minus the original postage cost and a 10% handling charge. This WILL apply to all refused deliveries.
In the unlikely event that you wish to cancel your order or return your items for a refund, you should firstly ensure that the goods are unused and in the same condition in which they were received. Please note that special order items are not acceptable for a return"
Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
Cancellation rights
13.1 Under the Distance Selling Regulations you have the legal right to cancel your order within 30 days of receipt of your goods (with the exception of any made to order, special orders or any items to clear) as long as the cover is unused and still brand new. However, you will need to notify us if you wish to cancel your contract by email to mail@carscovers.co.uk. A reply email or returns number must be obtained and included with the returned item. All items not required or rejected may be subject to a 30% restocking fee.
13.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible (See 13.1 above).
13.3 Once you have notified us that you are cancelling your contract and this has been verified, any sum debited to us from you will be re-credited to your account (less any deductions) within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
13.4 If an item is returned or cancelled and is due a refund we will pay it back via Paypal or Bank Transfer. If you are not willing to accept this and would prefer a Cheque for the refund then we will charge a £5 surcharge to cover the costs of this.
13.5 All items returned must be sent with proof of delivery and must have been cleared for returning by ourselves.
Cancellation by us
14.1 We reserve the right to cancel the contract between us if:
14.1.1 we have insufficient stock to deliver the goods you have ordered;
14.1.2 we do not deliver to your area; or
14.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
Liability
15.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
15.1.1 to make good any shortage or non-delivery;
15.1.2 to replace or repair any goods that are damaged or defective; or
15.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract
15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Warranty
All of our covers come with a manufacturers warranty. This is 1 year on the Sahara and Voyager covers and 2 years on the Monsoon and Stormforce covers. The warranty starts on the date of delivery of the original cover supplied and expires the aforementiond time after that date. Once that date has passed there is no warranty on the cover anymore and any repairs or issues with the cover is the buyers responsibility. If a replacement cover has been issued during the warranty period then this does not get a new warranty on it the warranty will still expire as per above.
Using A Cover During Transportation
Towing a car or trailering a car with a cover fitted will invalidate the warranty. If you do decide to do this then you will need additional strapping or one of our car cover nets to secure the cover to the vehicle. These are storage covers only so if you do use other than instructed then there will be no warranty on the cover if it becomes damaged.
Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address and all notices from us to you will be displayed on our website from to time.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
